Meet Louise

About Your Favorite Biller

Louise is an accomplished billing professional with 30 years of experience managing billing operations in various industries. She began building her knowledge of business operations by owning and operating her own hair salon for 16 years, where she oversaw all income, sales taxes and finances. She went on to spend 2 years working in a hospital billing office, gaining valuable experience in healthcare billing processes and systems, before embarking on a 16-year career in the banking industry. Starting as a teller and new account representative, Louise quickly moved up to become a consumer loan coordinator and assisted the bank’s commercial lending officer. She then transitioned into a 9-year stint as a trainer, where she played an instrumental role in facilitating smooth transitions during bank mergers and acquisitions across Washington, Utah, Oregon and California. She also earned her Bachelor's degree in Business Management during this time.

After working in the banking industry for 16 years, Louise transitioned to a new phase in her career as a billing manager for a mental health counselor. For the next 7 years, she helped to grow the practice into a thriving team of 14 therapists, for whom she handled claims, invoices and collections. She trained the group's therapists and the front desk administration on the SimplePractice billing system and regularly reviewed monthly financial reports, addressed client inquiries and resolved issues related to rejected or denied claims. Her role also encompassed managing credentialing for new therapists, introducing new insurance providers and creating a coding system for clients who pay in cash. She also implemented the CareCredit card into the business, making it easier for clients to submit their payments.

Louise brings strong organizational skills and attention to detail to all of her endeavors, as well as a dedication to each company's success. She prides herself on strong communication skills that build strong relationships and ensure client satisfaction. She believes that good communication is key to fostering positive relationships with therapists and clients alike!

With her results-oriented approach and proven ability to streamline operations across various industries, Louise is excited to bring her extensive billing experience and commitment to excellence to becoming YOUR Favorite Biller.